Will the package say what’s inside?

No, all packages from Lacehaus Ship in discreet, plain packaging without any external branding or indication of the contents. Your privacy is paramount.

Is your business name on the package?

Our business name, Lacehaus, will not appear on the exterior of the package or on the return label. We use a neutral return address to ensure complete discretion.

What does the charge look like on my bank statement?

Charges from Lacehaus will appear with a neutral billing descriptor on your bank statement to protect your privacy. You will not see "adult toys" or similar descriptions.

Does delivery require a signature?

By default, deliveries do not require a signature to maximize privacy and convenience. Your package will be left in a secure location if available. If you specifically require a signature for security reasons, please contact us at  info@Lacehaus.com after placing your order.

How fast is shipping?

We offer various shipping options, including expedited services, to minimize exposure time. You can choose your preferred shipping speed at checkout. For local pickup, your order will be ready quickly at our Denver, Colorado location.

Can I track my order?

Yes, all shipped orders include tracking information. You will receive an email with your tracking number once your order has been dispatched.

What if my package is lost or delivered to the wrong address?

Please contact us immediately at [[email]] if your package is lost or delivered incorrectly. We will work swiftly to resolve the issue and ensure your privacy is maintained throughout the process.

Can I order online and pick up discreetly?

Yes! Our Denver, Colorado location offers private, discreet in-store pickup for online orders. Your order will be packaged neutrally, and our staff will ensure a minimal, respectful interaction.

Do you keep purchase records confidential?

Absolutely. Your purchase records and personal information are stored securely and kept strictly confidential. We do not sell or share customer data with third parties.

Will staff judge me?

Never. Lacehaus is a judgment-free, professional, and respectful environment. Our staff will provide empowering assistance without judgment, ensuring everyone feels welcome and comfortable.

Choosing the right product & care

Is this beginner-friendly?

Many of our products are clearly labeled as "beginner," "intermediate," or "advanced" to help you choose with confidence. Look for descriptions noting adjustable intensity, size, and ease of control.

What about material safety?

We prioritize your health. Lacehaus only offers products made from body-safe, medical-grade silicone and other non-porous, phthalate-free, easy-to-clean materials. Safety builds trust.

How loud is it?

Product descriptions include information on noise levels. Many of our devices feature whisper-quiet motors for discreet use. If a product has a moderate sound level, we will be honest and transparent about it.

What's the power source?

We offer USB rechargeable and battery-operated options. Product details specify the charging type, charge time, and approximate run time to help you make an informed choice.

How do I know the intended use?

Product descriptions provide clear guidance on intended use, such as "designed for external stimulation," "ideal for gradual exploration," or "perfect for couples or solo use," to help you find the perfect match without awkwardness.

How do I clean my products?

Always wash your products before and after each use with warm water and a mild, toy-safe soap or specialized toy cleaner. Ensure they are fully dry before storing. If a product is waterproof, this will be clearly stated.

Do I need lubricant?

We recommend using water-based lubricants with most silicone toys, as silicone-based lubricants can degrade silicone materials over time. Check product descriptions for specific recommendations.

How should I store my products?

Store products separately in a dry, cool place. Many customers use storage bags (often included or sold separately) to prevent toys from touching each other and to maintain hygiene.

Is it safe for sensitive skin?